Candyland Carnival

Please read the terms and conditions below before proceeding with your order:

All prices are exclusive of bank charges, tax and / or any additional cost (if applicable).
Your ticket will be in the form of a unique barcode that will be sent to your email registered at www.woweventasia.com.
The ticket will indicate the ticket category, quantity, name of the person who made the booking, date, and time of your visit.
If you purchase a Season Pass ticket, you are entitled entry to the exhibition anytime on weekdays only from 17th November 2023 to 21st January 2024 during operation hours.
The exhibition will be held at Level 3A, Tropicana Gardens Mall Convention Centre, No. 2A Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor (“the Venue”). Please show the unique barcode to the staff at the entrance of the exhibition to enter.
Once tickets have been purchased, they are final and non-refundable. Any request to change the exhibition visit will not be entertained.
WOW Event Asia (“Organiser”) will not be responsible for any lost, stolen, damaged or misplaced QR codes or tickets. No replacement shall be provided.

BACKGROUND

This Privacy Policy sets out the terms between you and WOW Event Asia Sdn Bhd ("WEA", “we” or “our”) of the Personal Data (as defined below) we collect from you during your use and access of our website [www.woweventasia.com] (“the Website”). This Privacy Policy applies to all users of our Website.

Your use of our Website means that you accept and agree to abide by, all the terms stated in this Privacy Policy and any applicable terms which apply to you.

INTRODUCTION

WEA is committed to the protection of your Personal Data and takes the matter of protecting your privacy as a matter of paramount importance.

This Privacy Policy sets forth how we protect the privacy of your Personal Data under the Personal Data Protection Act 2010 ("the PDPA").

WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data that WEA collects directly from you or from third parties may include (but is not limited to) your name, address, contact details, credit/debit card number(s) and expiry date, banking or financial information, residential or office address, billing address, and information relating to products and services that you often use on our Website (“the Personal Data”).

HOW DO WE COLLECT YOUR PERSONAL DATA?

This Privacy Policy covers any Personal Data provided to us:

When you use any of our products or services on our Website.
When you register, open an account, or sign up with us, for transactions for products or services provided or supplied on our Website.
When you use or visit the websites operate by WEA, its subsidiaries, affiliates, sponsors, partners, suppliers or contractors.
Under any other contractual agreement or arrangement via a third-party products or services provider.

Some of the other ways we may collect Personal Data also includes (but is not limited to):

Communications between WEA and you via telephone, letter, fax, or email.
When we contact each other in person.
When we collect information about you from trusted third parties who process our transactions.

HOW DO WE COLLECT PERSONAL DATA FROM OUR WEBSITE?

Your Internet Protocol (“IP”) Address

We use your IP address to help diagnose problems with the server of our Website, and to administer our Website. Your IP address is used to identify your registration, sign up or membership information and to gather broad demographic information.

Contact Form

Our contact form uploaded in the Website (“the Contact Form”) requires you to give us contact information (eg your name, date of birth, identity card number, phone or mobile number and email address) so that we can respond to your comments or queries. We use your contact information from the Contact Form to send you information about WEA. Your contact information is also used by us to contact you where necessary. Demographic and profile data are also collected at our Website. We use your Personal Data to tailor your experience at our Website by delivering you the contents, or products or services that we think you may be interested in.

Information on Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from our Website and stored on your computer's hard drive. We use cookies in some of our web pages to store your preferences and record session information. The information that WEA collects is then used to ensure a more personalised service experience for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been 'enabled' or 'disabled' on your computer. You may adjust your setting so that you do not receive cookies. However, we have no control over these cookies and do not accept any responsibility for such use.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We may use your Personal Data for the following purposes ("the Purpose"):

To process your orders and transactions for products or services.
To process other transactions.
For WEA, its subsidiaries, affiliates, sponsors or partners to inform you of other promotions, rewards, lucky draws or loyalty programmes as offered from time to time.
To send you promotions and information on products, services and activities.
To protect the safety and security of yourself and other users.
To investigate and respond to claims or queries from you.
To comply with any legal or regulatory requirements.

ACCESSING / LIMITING / CORRECTING / UPDATING YOUR PERSONAL DATA

You may request to obtain information of your Personal Data and also update or make amendments to your Personal Data as below:

For account holders or registered customers, you may login to your account and update your Personal Data.

For every other customer, you may forward your request to [email protected].

We will endeavour to revert to you as soon as is practicable.

WITHDRAWING CONSENT

Please note that it is obligatory for us to process your Personal Data, without which we will not be able to process your orders for products or services and other transactions that you enter into.

Nonetheless, you may stop receiving WEA’s promotional or reward programme activities by:

Unsubscribing from the mailing list.
Editing the relevant account settings to "unsubscribe".
Sending a request to us at [email protected].

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

We will not sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties who may be located within or outside Malaysia for the fulfilment of the purposes described hereinbelow (“the Purposes”):

Our subsidiaries, associate companies, sponsors, partners and trusted merchants and contractors who work closely with us where necessary to: process your orders; to provide you our Website's products or services; or to process other required information.
Credit card verification providers, data warehouse and other third parties in order to process your commercial transactions.
Legal bodies as required by law, such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction compelling disclosure.
Customs, immigration or other regulatory authorities applicable to you.

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We do not retain your Personal Data longer than necessary for the fulfilment of the Purposes. However, relevant Personal Data may be retained subject to the conditions below:

As and when required under applicable legislation.
Where legal action has arisen and/or is pending.

We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required for the Purposes herein described.

SECURITY

You should be aware, however, that no data transmissions over the internet can be completely secure or error free. Consequently, we cannot warrant the security of the information you provide to us. While security cannot be guaranteed, we make reasonable efforts to ensure the security on our systems once we receive the transmission of your Personal Data. You hereby agree that we shall have no liability to you in the event of breach of our security systems by a third-party hacker or mischief maker.

By using our Website, or providing your Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our Website. We may post a notice on our Website if a security breach occurs or may send an email to you at the email address you have provided to us.

NOTIFICATION OF CHANGES

Please note that this Privacy Policy may be amended from time to time to comply with applicable laws and regulations, and such variations may be applicable to you.

Do revisit our Website from time to time to review our updates on our Privacy Policy.

By continuing to use and/or access the Website after amendments have been made by us to this Privacy Policy, you will be treated as having agreed to and accepted those amendments.

Links

The Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy policies of other websites, nor do we assume any responsibility or liability for the actions, content, products, or services of such websites, including, without limitation, their privacy policies. This Privacy Policy applies only to the information we collect on the Website.

CONTACT

For any queries, concerns or complaints in relation to our handling of your Personal Data or Privacy Policy, please contact us at [email protected]

If the event “Candyland Carnival” (“the Exhibition”) is cancelled by WOW Event Media Sdn Bhd (“WEA”), a cancellation notice (“the Notice”) shall be published on the WEA website. Any refund made by WEA due to such cancellation shall be limited to the ticket price received by WEA only, exclusive of any processing fee(s) and tax. WEA shall not be liable to make a refund beyond the amount that WEA received for a ticket under any circumstances.
WEA shall not be liable and is under no obligation to make any refund at all in the event of WEA and/or the licensor or venue owner of the Exhibition cancelling the Exhibition or any event thereof.
The Notice shall advise the correct procedure for requesting a refund and the period and time within which ticket buyer(s) may request for a refund as well as receipt of a refund.
Any refunds shall not be entertained if a request for a refund is made after the given period as stated in the Notice. Such un-refunded sums shall be dealt with at WEA’s sole discretion.
In the event of cancellation of the Exhibition or any event thereof, all tickets purchased shall be refunded to the ticket buyer(s) via online bank transfer only or any other refund method to be determined solely by WEA. The ticket buyer shall submit a photocopy of their identity card/passport and produce other valid supporting documents as required for the ticket refund.
The processing fee(s), applicable tax, and any courier charges incurred by WEA in the refund process (if any) are not refundable and shall be deducted from the sum to be refunded to the ticket buyer(s).
In the event of any ambiguity, uncertainty or dispute that may arise in respect of any provisions herein, the Notice and/or any other terms and conditions made by WEA from time to time in respect of the Exhibition, WEA shall have the sole and absolute discretion to decide on all such ambiguity, uncertainty or dispute. WEA’s decision on the same shall be final, conclusive and binding on all parties.
WEA reserves the right to vary any of the provisions herein or the Notice from time to time.
WEA shall not be liable whatsoever for any loss or damage incurred by ticket buyer(s) in connection with the cancellation of the Exhibition or any events thereof.